Your data, your business.

Last updated: July 27, 2026

This Privacy Policy explains how Clear Care Dental Group ("Clear Care," "we," "us") collects, uses, and protects information when you interact with our website, mobile app, voice receptionist (Ali), or membership services.

Plain-English version: we collect only what we need to provide your dental membership. We never sell your data. We protect protected health information ("PHI") under HIPAA rules. You can delete your account and your data at any time by emailing us at support@clearcaredentalgroup.com.

1. Information we collect

Account information

Name, email, phone number, date of birth, address
Plan selection and payment method
Login credentials (password is stored as a one-way bcrypt hash; we never see your raw password)

Health information (PHI)

Dental appointments, claims, procedures, and provider records you submit or that we receive on your behalf
X-rays you upload for our Second Opinion feature
Treatment plans shared with you by network providers

Voice and call data

When you call our line ((800) 630-0760), Ali records and transcribes the conversation for quality and to follow up on commitments she made on the call
We may store a short, PHI-stripped summary of each call to provide continuity across future calls (e.g. "you mentioned a preference for afternoon appointments")

Technical information

IP address, device type, browser, app version
Pages or screens visited, features used, error logs

Cookies and referral tracking

We use a small number of first-party cookies — cookies set by us, readable only by our own sites. We do not use third-party advertising cookies, and we do not allow outside advertising networks to drop their own cookies on our site.

Referral attribution (cc_attr). If you arrive through a referral or partner link, we store the referral code from that link — and, where the link came through a partner network, that network's click identifier — so the partner who referred you is credited if you enroll. It also lets us apply any discount attached to that code. This cookie holds no name, email, or health information. It expires after 30 days, and a newer referral link replaces an older one.
Session and security. Cookies and browser storage that keep you signed in, protect against cross-site request forgery, and remember basic preferences. These are required for the site to work.

You can clear or block these at any time in your browser settings. Blocking the referral cookie will not stop you from enrolling — a partner may simply not receive credit, and a code-based discount may need to be re-entered by hand at checkout. Blocking session cookies will prevent you from signing in.

2. How we use your information

To provide, administer, and bill for your membership
To coordinate appointments with in-network and out-of-network dentists
To deliver covered services and process payments to providers
To respond when you contact us
To send transactional emails (welcome, appointment reminders, password reset, plan changes)
To improve our services and detect abuse
To comply with legal obligations (tax, audit, HIPAA, court order)

3. What we do not do

We do not sell your personal information to anyone, ever
We do not show third-party advertising inside our app
We do not use third-party advertising or cross-site tracking cookies, and we never attach health information to a referral or marketing identifier
We do not share your PHI without your authorization, except as permitted by HIPAA (treatment, payment, healthcare operations) or required by law

4. Who we share information with

We share information only with parties needed to provide your membership:

In-network providers and the dentists you book with, so they can deliver covered services
Payment processors we use to collect membership dues
Infrastructure providers who host the platform (Supabase for our database, AWS for compute, ElevenLabs for the voice agent) — all under written confidentiality and HIPAA Business Associate Agreements where required
Law enforcement or regulators, only where required by law

5. How long we keep your data

Account and health records: for as long as you are a member plus seven (7) years after membership ends, to meet healthcare recordkeeping requirements. Call summaries are kept for 90 days unless you ask us to delete them sooner. Technical logs are kept for up to 12 months.

6. Your rights

Access the information we hold about you
Correct inaccurate information
Delete your account and associated data (subject to legal retention)
Export a machine-readable copy of your data
Opt out of non-essential communications
Restrict or object to certain uses

Send any of these requests to support@clearcaredentalgroup.com with the subject line "Privacy Request." We respond within 30 days.

7. Security

Data is encrypted in transit (TLS 1.2+) and at rest (AES-256). Production systems sit behind firewalls, require multi-factor authentication, and are audited regularly. We apply HIPAA Security Rule safeguards to all systems that touch PHI.

8. Children

Clear Care memberships may include dependents under 18 added by their parent or guardian. We do not knowingly collect personal information directly from children under 13 outside of that flow.

9. Changes to this policy

We may update this Privacy Policy. Material changes will be announced by email and in-app at least 30 days before they take effect.

10. Contact us

Privacy questions, complaints, or requests:
support@clearcaredentalgroup.com · (800) 630-0760
Clear Care Dental Group · 8395 NE 2nd Avenue · Miami, FL 33138

Heads up: this Privacy Policy is the operating draft. Before launch we will have it reviewed by counsel. Until then, treat it as a good-faith description of our practices, not a final legal agreement.